Safety Culture Change THROUGH Human Error Prevention
Peer To Peer Observation |
SafeTrack is a peer to peer observation and feedback process that is non-punitive. These types of processes have been around for a long time (over 30 years). Thousands of organisations in Australia, New Zealand and around the world have used them successfully to reduce injuries. However, the injury reductions and other benefits do not come for free. They require hard work and well trained observers. Teaching people how to observe a co-worker and how to deliver meaningful positive reinforcement is primarily what SafeTrack is about. But it is also about identifying the SafeStart state to error patterns in others and helping them identify and correct these in a positive manner. SafeTrack also teaches people how to record and track their observations so the data can be analysed and improvement strategies can be developed. SafeTrack training takes participants through 4 sessions of half a day each (these can be completed concurrently). The sessions deal with:-
There is also SafeTrack software available to facilitate the trending of observations made so that improvements can be identified without delay.  Combining SafeStart and Safe TrackAlthough it is not required that your workplace complete a human error prevention training program like SafeStart before implementing SafeTrack, it is highly recommended. The reason is that the concepts of human error prevention are only touched on briefly in SafeTrack because it was designed to complement the initial SafeStart training. We know that human error prevention training reduces injuries faster than observation and feedback processes. However, there are things it doesn’t do, for instance, it does not provide positive reinforcement for safe behaviours which we know helps injury reduction. Probably the best way to keep the human error prevention concepts and techniques in mind is with an observation and feedback process like SafeTrack. There are other options, but getting people to observe each other and talk to each other is probably the most robust of all follow-up options a workplace can implement.  |
